The ICA has now concluded its operations. This website will remain as a legacy space celebrating our learnings, achievements, and impact.
For any queries please contact The Institute of Health and Wellbeing at the University of Suffolk via email: ihwb@uos.ac.uk

Accessibility Statement for Integrated Care Academy (ICA)

This accessibility statement applies to: https://www.ica.org.uk.

This website is run by the Integrated Care Academy (ICA). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

ICA has implemented and verified a wide range of accessibility features to ensure its website can be used effectively by people with disabilities. These include:

  • Alternative text and media
  • Forms and input fields
  • Language and semantics
  • Page structure
  • ARIA Enhancements

These features have been verified through internal audits, user testing, and automated tools including Lighthouse, Axe, and WAVE.

Use of PDF documents

We occasionally link to PDF (Portable Document Format) documents on our website where necessary — for example, to share brochures, reports, or official documents that are best presented in a printable format.

Wherever a PDF link is used, we ensure:

  • The link text clearly indicates it is a PDF (e.g. “Download our brochure (PDF)”)
  • The document is reviewed for accessibility and, where possible, created using accessible standards (e.g. tagged structure, logical reading order, alternative text)
  • An accessible HTML alternative is provided or made available on request where possible

If you experience difficulty accessing any PDF content, please contact us and we will provide the information in an alternative format.

Feedback and contact information

We welcome your feedback on the accessibility of the ICA website. If you encounter accessibility barriers or require information in an alternative format (e.g. accessible PDF, large print, easy read, audio recording or braille), please contact:

Caroline Angus

Phone: 0800 800800

Email: ica@uos.ac.uk

We aim to respond to all accessibility-related enquiries within 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The ICA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard.

Content that is not within the scope of the accessibility regulations

The website includes third-party tracking elements from services such as Google Tag Manager. These are implemented using a <noscript> element that contains a hidden inline frame. This content is non-interactive, not visible to users, and does not affect accessibility or usability. As it is third-party and non-interactive, it is considered outside the scope of the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 24 July 2025 and last reviewed on 24 July 2025.

This website was last tested on 24 July 2025 against the WCAG 2.2 AA standard.

It is based on:

– A comprehensive self-assessment carried out by ICA’s internal digital team

– Automated testing using accessibility tools (Lighthouse, Axe)

– Manual code inspection

– Collaboration with third-party accessibility specialists (UserWay)

ICA is committed to reviewing this statement annually or following significant changes to the website’s structure or features.

We aim to respond to all accessibility-related enquiries within 5 working days.

 

Please Contact Us

We are here to assist you and make your experience as smooth and inclusive as possible. If you encounter any digital accessibility issues with our products or services, or need information related to digital accessibility, we want to hear from you! Also, we appreciate and welcome feedback, and we are always ready to embrace suggestions for enhancing our digital accessibility efforts.

We welcome your feedback on the accessibility of the ICA website. If you encounter any issues or have suggestions for improvement, please contact us: ica@uos.ac.uk